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A B S T R A C T This research aims to find out the gap between student's perception and expectation towards education services and improvement priority mapping based on identifying service quality factors which considered most important by students and expected to improve education services quality at BPS&K 1 Jakarta Senior High School. Data collection techniques used questionnaires with five dimensions of service quality which was distributed to 100 samples. Data analysis was performed usingdoi:10.24874/pes02.03.005 fatcat:mwljlbvzdfhlfpvikd6dymbfje