The Relationship between Job Stress and Front-liners' Job Performance in a Shared Service Center in Malaysia

Farah Syazreena Azmi, Siti Asiah Md. Shahid, Anisah Alwi
2016 International Journal of Social Science and Humanity  
The purpose of this study is to examine the relationship between job stress and job performance of front-liners in a shared service center, Malaysia. The conceptual framework of this study is based on the model of Job Stress (role ambiguity, role conflict, inadequate resources, and workload) and the concept of job performance. A total of 113 front-liners from various departments in a shared service center were selected as respondents through convenience sampling technique. Findings indicated
more » ... t job stress was significantly related to job performance.
doi:10.7763/ijssh.2016.v6.701 fatcat:a3zxw3f77bd7dcx46e3qzxd4vm