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Operations management has attracted extensive research attention during the recent years, yet there is a dearth of research that examines the taxonomy of service operations strategies. Regarding the pivotal role of the tourism industry in the economic growth of many countries and unique touristic characteristics of Mashhad city in Iran, the importance and necessity of such researches are indisputable. The aim of this study is to make taxonomy of service operations strategies in Mashhad's hotelsdoaj:56cb4fe1f43045b1b2b8c992ff99393a fatcat:x24zvgjzx5e7tl2e5xt5wha3oa