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This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four main components, IS/IT investment, organisational performance, considerations for strategic information systems planning and managerial effectiveness. A case study of a credit union indicates support fordoi:10.3127/ajis.v13i1.66 fatcat:vtsbp7bcqvgpfjt2sadbibg3ae