A Credit Union Case Study of the Business Value of IS/IT

Graham Pervan, Hilangwa Maimbo
2005 Australasian Journal of Information Systems  
This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four main components, IS/IT investment, organisational performance, considerations for strategic information systems planning and managerial effectiveness. A case study of a credit union indicates support for
more » ... dicates support for components of the conceptual model. Further, the analysis reveals the existence of intermediary factors, operations, product delivery, customer service and staff. It is concluded that directing IS/IT investments to these areas, particularly when it is done in concert, is most likely to have a positive impact on organisational performance. Lastly, debate on the issue of an IS/IT investment threshold and its applicability to organisations is presented.
doi:10.3127/ajis.v13i1.66 fatcat:vtsbp7bcqvgpfjt2sadbibg3ae