This article examines the quality management software processes and offers a model for their automation based on Service-oriented Architecture. The prerequisites for creating such a solution are analyzed, as are existing automated tools in this area. The possibilities of service-oriented architecture are presented along with its advantages in the context of this research on developing a quality management system that will operate effectively against defined requirements, consistently and

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... ess of the used platform, database management system (DBMS) and other technological features of the applications.