A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2018; you can also visit the original URL.
The file type is
International Journal for Research in Engineering Application & Management (IJREAM)
Service quality is one of the pivotal concerns for any service industry whether it is banking, hotels, shopping malls or electricity distribution utilities. This work dwells into the domain of service quality of electricity distribution utilities. Various notable studies have been undertaken for measurement and analysis of quality of the services which the utility offers to its consumers. This study brings various significant works based on service quality models like SERVQUAL to the fore alongfatcat:u3qljytomvhwtozqfbdcqm4umu