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Gather customer concerns from online product reviews – A text summarization approach
2009
Expert systems with applications
Product reviews possess critical information regarding customers' concerns and their experience with the product. Such information is considered essential to firms' business intelligence which can be utilized for the purpose of conceptual design, personalization, product recommendation, better customer understanding, and finally attract more loyal customers. Previous studies of deriving useful information from customer reviews focused mainly on numerical and categorical data. Textual data have
doi:10.1016/j.eswa.2007.12.039
fatcat:suy2t7pw5nacbnctzalvrencnu