Saying YES! The cross-cultural complexities of favors and trust in human-agent negotiation

Johnathan Mell, Gale Lucas, Jonathan Gratch, Avi Rosenfeld
2015 2015 International Conference on Affective Computing and Intelligent Interaction (ACII)  
Negotiation between virtual agents and humans is a complex field that requires designers of systems to be aware not only of the efficient solutions to a given game, but also the mechanisms by which humans create value over multiple negotiations. One way of considering the agent's impact beyond a single negotiation session is by considering the use of external "ledgers" across multiple sessions. We present results that describe the effects of favor exchange on negotiation outcomes, fairness, and
more » ... trust for two distinct cross-cultural populations, and illustrate the ramifications of their similarities and differences on virtual agent design.
doi:10.1109/acii.2015.7344571 dblp:conf/acii/MellLGR15 fatcat:mdqugrhejjfz5fkthco5h2gjnu