Between digital inclusion and social equality: the role of public libraries in Newcastle upon Tyne

Maria Ruiu, Massimo Ragnedda
Library and Information Research   unpublished
This paper is based on findings obtained from qualitative research on the role of the public library service in reducing digital inequalities in disadvantaged neighbourhoods in Newcastle upon Tyne. Semi-structured interviews with four libraries' staff members, and direct observations during ordinary activities and events organised by libraries aimed to explore both the role played by public libraries in reducing digital inequalities and the current challenges that these actors face to promote
more » ... gital and social equality. It identifies positive impacts produced by the public libraries through digital education and digital infrastructures on disadvantaged neighbourhoods, while also identifying some barriers experienced by public library authorities in providing such services.