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<p class="3">Universities depend on committed efforts of all staff members to function effectively. However, where occupational demands outweigh occupational resources, challenging work becomes stressful, followed by an exhausted, disengaged workforce. It is unlikely that disengaged university staff will provide adequate care and service to geographically distant and psychologically isolated learners. As students rely heavily on the support of both administrative staff, as well as academicdoi:10.19173/irrodl.v19i2.3391 fatcat:2b7tgruaq5cy5amsaqe7lbiqvu