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AbstractThe large number of online product and service review websites has created a substantial information resource for both individuals and businesses. Researching the abundance of text reviews can be a daunting task for both customers and business owners; however, rating scores are a concise form of evaluation. Traditionally, it is assumed that user sentiments, which are expressed in the text reviews, should correlate highly with their score ratings. To better understand this relationship,doi:10.1186/s43093-022-00114-y fatcat:i6oq4aloknh3doycv66mspruxu