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Public participation is gaining popularity in local governance practices where the involvement of the public in the decision-making process is essential in promoting good governance concepts. However, local authorities are facing challenges in guiding public involvement in e-government services such as smart city programmes. Hence, this paper aimed to examine the participation process in e-government services and smart city programmes, and later to recommend a framework to assess participationdoi:10.21837/pm.v18i13.794 fatcat:5e6vjcsr2zfa5id45dhsqqeg2y