Relationship Marketing: Providing Opportunities and Benefits for the Construction Industry

Peter R. Davis, Derek H. T. Walker
2003 International Journal of Construction Management  
Innovation and new knowledge often comes from an insight into associated areas of research or industry; relationship marketing has its roots in business and many industries have adopted a relationship approach to solicit work. An insight into marketing and in particular relationship marketing explains how construction firms can benefit from this approach in the medium and long term. A review of transactional marketing and relationship marketing is provided showing benefits that accrue to
more » ... ction from a relationship approach through the project life cycle. Following this a comparison is made between relationship marketing and alliance procurement that link the two. The research finds that whilst an alliance has many attributes that will provide a successful project outcome a relationship approach will enhance procurement in many ways. In seeking to provide an understanding between the project participants' relationship marketing enhances a long-term customer focus and assists in the attainment of organisational achievement.
doi:10.1080/15623599.2003.10773044 fatcat:awneid5dbfbvdmirscoouwt7qe