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OBJECTIVE: Understanding the sterilization process of critical items used in commercial establishments that offer the services of manicures and pedicure to the public.METHODS: Cross-sectional study with 90 employees exercising the function of manicure and pedicure in commercial establishments. The research instrument was a questionnaire with open and closed questions about the knowledge and procedures related to disinfection and sterilization of instruments.RESULTS: The mean age was 33.8 years,doi:10.1590/1982-0194201400005 fatcat:z4jfybddq5bxvckevy5v4qu2ru