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International Journal of Technology
Organizations perform all activities and operations within a framework, which are built on its vision and mission. The performance of each activity and operation can be measured using Key Performance Indicators (KPI), which indicate the organization's success in achieving its strategic objectives. KPI is widely used not only by profit-oriented organizations, but also by non-profit organizations such as government agencies. Government agencies have different characteristics in terms of funding,doi:10.14716/ijtech.v6i5.1840 fatcat:nynetb3ccnerbdngq6jce4h7pa