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Community EQ: Empathy as a KPI in Post-COVID19 Business Culture
2021
Zenodo
This white paper proposes that community empathy—in other words, actively practicing collective empathy—be a core element of the future of work in all business organizations, and that it be embraced actively as a key performance indicator using socio-technological solutions. First of all, we present the current state of work as it intersects with (post)COVID19 society, drawing attention to the urgency and recognized need for nurturing "soft" human capabilities like empathy among all employees.
doi:10.5281/zenodo.5268158
fatcat:c2e6srwnljcyzl43dsyecyxzzq