Training and Development [dataset]

Kenneth G. Brown
2013 Oxford Bibliographies Online Datasets   unpublished
Researches of training needs assessment have often suggested that training system establishment is so significant for the business and industry. However, the training issue is easier to be neglected in the Non-profit organization. The purpose of this study is to discuss the relationship between the customer complaints and dissatisfaction with customer service at Nature Park X and the lack of formal employee training. This research involved customer and staff surveys, comprised of two different
more » ... uestionnaire date concerning service quality, customer satisfaction and employee training. The quantitative analysis of the questionnaires were conducted through descriptive statistics and t-test in order to indicate the staff thinking for current training and relationship between expected and perceived cognition for the service. To conclude, this study may be of important in explaining the dynamic relationship between current training and customer satisfaction at Nature Park X, as well as in providing management level of Nature Park X with a better understanding of informal training system might bring out customer dissatisfaction very often. ABSTRACT Researches of training needs assessment have often suggested that training system establishment is so significant for the business and industry. However, the training issue is easier to be neglected in the Non-profit organization. The purpose of this study is to discuss the relationship between the customer complaints and dissatisfaction with customer service at Nature Park X and the lack of formal employee training. This research involved customer and staff surveys, comprised of two different questionnaire date concerning service quality, customer satisfaction and employee training. The quantitative analysis of the questionnaires were conducted through descriptive statistics and t-test in order to indicate the staff thinking for current training and relationship between expected and perceived cognition for the service. To conclude, this study may be of important in explaining the dynamic relationship between current training and customer satisfaction at Nature Park X, as well as in providing management level of Nature Park X with a better understanding of informal training system might bring out customer dissatisfaction very often.
doi:10.1093/obo/9780199846740-0013 fatcat:lvpbxrlixzhbjpiawwplemyk3q