International Journal of Economics, Commerce and Management A CRITICAL ANALYSIS OF PATIENT'S SATISFACTION FROM GOVERNMENT HOSPITAL SYSTEM IN SAUDI ARABIA

Abdalelah Saaty
unpublished
The main purpose of this study was to investigate the patient's satisfaction from the services quality of hospital system at the government hospitals in Saudi Arabia to suggest the major areas of improvement to enhance the patients' experience from government hospitals system. The study draws results from empirical data collected through the administration of structured close ended questionnaire to the people of Saudi Arabia who had ever availed the services of the government hospital. The
more » ... hospital. The researcher used 'Five point Likert scale' to measure the satisfaction level from highly satisfied to least satisfied. Eight variables were identified to represent the overall system of the hospital. Data were collected according to convenience sampling method from 400 respondents. The findings of the study showed that the patients were not satisfied with the services included in the hospital system, thus indicating to the management of the government hospitals to focus on service enhancement and improvement.
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