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The problem of check-in technologies at the airport is studied. The research is based on the experimental data obtained by method of observation check-in process at Boryspil airport (Kyiv, Ukraine).Distribution laws of waiting time and passenger service time at the check-in area are described. The method of dynamic opening and closing of check-in counter, which based on a model of the queueing theory, is proposed.doi:10.18372/2306-1472.59.6799 fatcat:xlp54nrvfzh2fosz2bgprr4dou