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Workflow management systems (WfMSs) have been used to support various types of business processes for more than a decade now. In e-commerce processes, suppliers and customers define a binding agreement or contract between the two parties, specifying quality of service (QoS) items such as products or services to be delivered, deadlines, quality of products, and cost of service. Management of such QoS directly impacts success of organizations participating in e-commerce. Organizations operatingfatcat:p6uf3l5zubhnnceict55zmn33e