A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2022; you can also visit the original URL.
The file type is application/pdf.
Susanne Robra-Bissantz, Stephan Berkhoff, Patrick Helmholz, Markus Weinmann, Maximilian Witt. "Vertrauen durch Kommunikation - Strategien im Web 2.0 tragen zu erfolgreichen Kundenbeziehungen bei." Gemeinschaften in Neuen Medien (2010) 217-226