A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2020; you can also visit the original URL.
The file type is application/pdf
.
Analysis on Customer Satisfaction Dimensions in P2P Accommodation using LDA: A Case Study of Airbnb
2018
Proceeding of the Electrical Engineering Computer Science and Informatics
Customer satisfaction becomes a key influencer for people's habits or daily activities. One of the examples is in the decision-making process about whether they will use specific products or services. People often need other's review or rating about what they are going to use or consume. In this research, by using customer's online review that available from Airbnb website, we try to extract what are the most talked factors about peer-to-peer accommodation, and how customer sentiment about
doi:10.11591/eecsi.v5.1674
fatcat:xfxbmyjnfrdb5j6qlxpz43nir4