A Stakeholder Analysis of the KLIA2 Airport Terminal Project

Nor Azlina Mohd Isa
2018 Asian Journal of Behavioural Studies  
Managing an airport terminal project is complex due to the involvement of a large number of stakeholders. Airport stakeholders include many organisations and individuals, making it a collaborative service environment. Stakeholder theory denotes that organisation should strive to create value for all its stakeholders without the need to trade off. This study attempted to provide an overview of the literature relating to the stakeholder theory as well as examining the related respondents towards
more » ... easuring the collective perspectives of the klia2 airport terminal project. Keywords: stakeholder theory; airport stakeholders; airport terminal; project management.eISSN 2398-4295 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: http://dx.doi.org/10.21834/ajbes.v3i13.138
doi:10.21834/ajbes.v3i13.138 fatcat:tidx6r34xjed7po4hq2qcpfrnm