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Field studies of computer system administrators
2004
Proceedings of the 2004 ACM conference on Computer supported cooperative work - CSCW '04
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that underlies much of modern life. However, little can be found in the literature about the practices and problems of these highly specialized computer users. We conducted a series of field studies in large corporate data centers, observing organizations, work practices, tools, and problem-solving strategies of system
doi:10.1145/1031607.1031672
dblp:conf/cscw/BarrettKMHTP04
fatcat:enp26dfwhffxbdlxgjj7f3mgs4