THE IMPACT OF TAILOR-MADE SKILLS BASED TRAINING PROGRAMMES ON THE PERFORMANCE OF MUNICIPALITIES: THE CASE OF THE CITY OF TSHWANE
Risk Governance and Control: Financial Markets & Institutions
Various South African municipalities are under close scrutiny due to widespread protests over poor quality of municipal services. Prior studies that examined situations in municipalities recommend training and development as the most apposite strategic tool for raising municipal performance. This study aimed to determine whether there is a statistically significant association between the provision of adequate training and development programmes and satisfactory performance at municipal level.
... t municipal level. A combination of quantitative and qualitative methods of data collection and analyses were used in the study in which data was collected from n=131 respondents (119 questionnaires + 12 in-depth interviews). Purposive sampling was used for selecting eligible respondents. The results showed that 49% of respondents have had past training opportunities. The percentage of employees with satisfactory performance was equal to 52%. The study found a significant association between the provision of training and development programmes and satisfactory performance among municipal employees. At the 5% level of significance, the results show that inadequate performance was significantly associated with lack of training opportunities, low level of formal education, and lack of job satisfaction, in a decreasing order of strength. A model has been proposed for ensuring adequate performance by municipal employees, and for monitoring and evaluating progress on a quarterly basis.