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Semantic Web Ontologies based Knowledge Management Framework for IT Service Management
2019
International journal of recent technology and engineering
Technology driven organisations are investing hugely in training and knowledge enrichment of their employees. This is due to the fact that knowledge is now considered as an asset by organisations. Additionally, with emerging technologies, organisations are also spending heavily in Information and Communication Technology (ICT) to enhance their internal operations and processes. Among the various internal processes, Knowledge Management is an area which has been there since many years but when
doi:10.35940/ijrte.b1096.0782s719
fatcat:w3y6xqbm7bd35lwpvddfg3r7ia