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Many enterprises risk business transactions based on information systems that are incomplete or misleading, given that 80-85% of all corporate information remains outside of their processing scope. It highlights that the bulk of information is too unstructured for these systems to process, but must be taken into account if those systems are to provide effective support. Computer technology nonetheless continues to become more and more predominant, illustrated by SAP A.G. recognising that 65-70%doi:10.4018/ijiit.2013100105 fatcat:6r4uizje2zc7nfquvmuri7r5mq