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Each abstracted article is awarded 05 stars for each of four qualities: (1) depth of research (2) value in practice (3) originality of thinking (4) readability for non-specialists. No abstract is included for any article awarded less than seven stars overall. Call of the very wild T. Phillips JOURNALISTIC. The Guardian (UK) Online, p. 10, 19 August 1999 (1p.) Relates the frustration and rage of consumers faced with call centre systems designed to minimise company costs rather than to assistdoi:10.1057/palgrave.im.4340041 fatcat:blobdbvavngvzg4d4t43oflmhy