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Telephone vs. Video Visits During COVID-19: Safety-Net Provider Perspectives
Journal of the American Board of Family Medicine
To review the frequency as well as the pros and cons of telephone and video-enabled telemedicine during the first 9 months of the Coronavirus disease 2019 (COVID-19) pandemic as experienced by safety net providers across New York State (NYS). Analysis of visits to 36 community health centers (CHCs) in NYS by modality (telephone vs video) from February to November 2020. Semi-structured interviews with 25 primary care, behavioral health, and pediatric providers from 8 CHCs. In the week followingdoi:10.3122/jabfm.2021.06.210186 pmid:34772766 fatcat:wn6t3xc3svhfhl35cxieuc5yzm