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Users' Emotional Experiences in Online Shopping: Effects of Design Components
2022
OPUS Journal of Society Research
This study aimed to investigate whether users experience an emotional change or not when they focus on design components on e-commerce web pages during shopping process. In this context, a usability study was conducted with participants involved in a real shopping process. In the study, pulse, EEG, Galvanic skin response, eye movements and facial expressions data were collected during shopping process. A total of 32 participants took part in the study. According to the three most focused design
doi:10.26466/opusjsr.1063894
fatcat:hz7jmkvy65ab3ehcjva46dnj3e