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The Customer is Always Right: Sentiment Analysis for Bank Service Quality
Клиент всегда прав: анализ тональности текста в отзывах о качестве банковского обслуживания
2017
Tyumen State University Herald Humanities Research Humanitates
Клиент всегда прав: анализ тональности текста в отзывах о качестве банковского обслуживания
Textual information in the world can be broadly categorized into two main types: facts and opinions. Facts are objective expressions about entities, events and their properties. Opinions are usually subjective expressions that describe people's sentiments, appraisals or feelings toward entities, events and their properties. The concept of opinion is very broad. In this chapter, we only focus on opinion expressions that convey people's positive or negative sentiments. Much of the existing
doi:10.21684/2411-197x-2017-3-1-72-89
fatcat:f6kqhljzybbd5ks3dp5bvdzcsu