Technologies have great potential benefit to offer learning and training however this is a complex multifaceted area. Technology based training represents a new recent pedagogical paradigm. While it's still in its infancy, training on the internet is already a reality. Surveys conducted by leading global market research firms have indicated that online learning and training will follow an upward moving graph and that more and more organizations and individuals will implement this mode of

more »

... g. Though BPO industry is of recent origin in India it has attracted the attention of entrepreneurs and policy makers due to its phenomenal growth. Hence the present study contemplates to find the present status of online training in BPOs, so as to check its effectiveness, potential benefits which firms derive from online training, why firms should implement online training, the limitations of online training. NASSCOM compiles a list of BPO companies registered with it, which was used for the selection of the sample; a purposive sample of 25 BPO companies has been drawn for the study. Managers and training departments need to determine when and if online training is a viable strategy. Organizations today realize that they cannot use traditional training methods if they want to stay competitive. Because product cycles, competitive intelligence, industry information and corporate strategies are moving and changing much faster t han they need to; companies understand that the only way to get knowledge to their employees is through technologically mediated virtual training and learning.