Using Conceptual Graphs for Text Mining in Technical Support Services [chapter]

Michael Bogatyrev, Alexey Kolosoff
2011 Lecture Notes in Computer Science  
Text mining problems of natural text classification and fact extraction are important in developing information systems for Technical Support Services. An approach which is based on joining acquisition of conceptual graphs and keywords search technique is presented to their solution. Conceptual graphs have been created from e-mail queries sent to Technical Support Service. Correct conceptual graphs acquired from email texts represent facts and situations which become patterns to search in
more » ... s resources to resolve users problems. Experimental results of implementing proposed approach are presented.
doi:10.1007/978-3-642-21786-9_75 fatcat:s5jj3c6sprbc3lhj23stjngqvm