Wikis at work

Jonathan Grudin, Erika Shehan Poole
2010 Proceedings of the 6th International Symposium on Wikis and Open Collaboration - WikiSym '10  
We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media.
doi:10.1145/1832772.1832780 dblp:conf/wikis/GrudinP10 fatcat:k6cf2mgl3fb5jcrhlnhuofcqna