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Research on the impact mechanism of user satisfaction with Software as a Service
2018
MATEC Web of Conferences
Software as a Service(SaaS)has become a mainstream way for enterprises and governments to promote informatization. However, it is very easy for users to change their SaaS supplier due to low implementation costs. Improving user satisfaction with SaaS products and ensuring their continued usage by users present practical challenges that SaaS suppliers cannot ignore. The traditional information system success model only pays attention to the quality of products which is known as internal quality.
doi:10.1051/matecconf/201817604002
fatcat:r45s6d2mpzhcfcjbmryjbtvg5e