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Fuzzy Comprehensive Evaluation of Service Agent Based on Large-Scale Products of New Technology
2015
Modern Economy
For new-tech products manufacturing enterprises, good after-sale service plays an important role in the marketing of new-tech products and promoting the sustainable development. Therefore, how to select and evaluate the service agent will be an inevitable and important job for new-tech manufacturing enterprises. However, the evaluation process and results of the service agent always show fuzziness because of the uncertain evaluation factors. In order to solve this problem, the dissertation
doi:10.4236/me.2015.64049
fatcat:neuyrk757rhr3iizloz7s6eray