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A novel DEA model for hospital performance evaluation based on the measurement of efficiency, effectiveness, and productivity
2020
Engineering Management in Production and Services
AbstractHospitals are the most important and costly component of the healthcare system. Therefore, hospital performance evaluation (HPE) is an important issue for the managers of these centres. This paper presents a new approach for HPE that can be used to calculate the efficiency, effectiveness, and productivity of hospitals simultaneously. Efficiency refers to the ratio of inputs and outputs, effectiveness refers to the extent to which outputs align with predetermined goals, and productivity
doi:10.2478/emj-2020-0001
fatcat:ojztqgmonjaddobal4r7rufj6q