Management of client requirements for design and build projects in the construction industry of Hong Kong
Purpose -This paper aims at investigating the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry. Design/methodology/approach -Two research instruments were used in this paper: semi-structured interviews and case studies. Findings -The study revealed that
... tudy revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end-users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all-rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry. Research limitation/implications -The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from This is the Pre-Published Version. A paper to be submitted to Facilities (Second submission) Page 2 of 27 the prototype that has long been recognized. Therefore, a more detailed study into D & B projects covering a broader area is necessary in the future. Originality/value -Little research work has been undertaken on the study of client requirements management especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements.