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Proceedings of the 51st Hawaii International Conference on System Sciences
A high degree of innovation is becoming a decisive factor for companies aiming at sustainable competitive advantages. New methods of innovation have become increasingly important in practice. Using such methods in globally operating teams requires location-and time-independent solutions such as web-based collaboration tools. This paper evaluates the ability to digitalize the service innovation method Service Blueprinting using a selfdeveloped prototype. The prototype is evaluated thoroughly indoi:10.24251/hicss.2018.578 fatcat:nyxzbf2ocreine6clroppvccw4