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This paper proposes a qualitative system dynamics model to elucidate complex feedback relationships between egovernment website maintenance, staff management, and organizational collaboration which eventually influence or are influenced by dynamic level of website availability. Keeping or improving website availability level over time is critical for an e-government system in order to maximize website services delivery benefits for citizens and businesses. To construct the conceptual model, andoi:10.1016/j.procs.2015.12.115 fatcat:ma6tynqddfgplixqnttq5zqj2i