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In this article we put in evidence that the efficiency of the didactic process depends, among others, on the teacher's empathy and communication skills, features involved in the structure of psycho-pedagogical competencies. Although they are so important, very little attention is given to these features. The communication ability is just reduced to the capacity of presenting information in a synthetic and accessible manner. The effective listening capacity, the active listening behaviour and,doi:10.1016/j.sbspro.2014.07.602 fatcat:j7sqq4xvardjrg6vxpn3f3pqoy