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Motivated by experience gained during the validation of a recent Approximate Mean Value Analysis (AMVA) model of modern shared memory architectures, this paper re-examines the "standard" AMVA approximation for non-exponential FCFS queues. We find that this approximation is often inaccurate for FCFS queues with high service time variability. For such queues, we propose and evaluate: (1) AMVA estimates of the mean residual service time at an arrival instant that are much more accurate than thedoi:10.1145/339331.339418 dblp:conf/sigmetrics/EagerSV00 fatcat:laeax3nvafcs3i23np33b2vfim