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In my business writing classes, I usually use imaginary situations for the writing assignments. When a real-life situation arose, I was glad to challenge my students with preparing a questionnaire to be used by the ESL program. Furthermore, the students used this questionnaire as an important part of their report assignment. The steps simulated the procedure followed in many business situations and hence helped students develop knowledge of business procedures and related language skills. Thedoi:10.18806/tesl.v17i1.884 fatcat:bqfyjusl6bbs7prwamz5k7tgja