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The purpose of this research is to analyze the different policy applications of Integrated Under One Roof Administration System (Samsat) and its implementation which is related to the services towards the society as the owners of vehicles in Surabaya. In order that purpose can be realized, the witer conducted a comparative research between the implementation of the integrated instruction (Samsat) in 1993 with that of the integrated office (Samsat) in 1999 of Surabaya I and the integrated officedoi:10.24034/j25485024.y2005.v9.i2.2382 fatcat:7pm6xe3brraznfdouh42fmslry