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Sentiment analysis is a very substantial area of research in our environment. Many studies have focused on the topic in recent years. It has rapidly gained interest due to the unusual volume of opinion-bearing data on the Internet (Big Social Data). In this paper, we focus on sentiment environment analysis from Amazon customer reviews shared by a machine learning based approach. This process starts with the collection of reviews and their annotation followed by a text pre-processing phase indoi:10.1051/e3sconf/202131901037 fatcat:rmusjwdnsncrlea6obqmsfvli4