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Quantitatively-based risk management can reduce the risks associated with field defects for both software producers and software consumers. In this paper, we report experiences and results from initiating risk-management activities at a large systems development organization. The initiated activities aim to improve product testing (system/integration testing), to improve maintenance resource allocation, and to plan for future process improvements. The experiences we report address practicaldoi:10.1145/1134285.1134343 dblp:conf/icse/LiHSR06 fatcat:ihsgor3q2jhupln5c4b67wqtgu