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History has shown effective training techniques can produce significant business results especially in customer service, product development, and capability in obtaining new skill sets. This linkage of training to business strategy has given many businesses the needed competitive edge in today's global market. In today's technology age, information and communication processing is easier than before and many times more cost effective. It is only logical for businesses to incorporate distancedoi:10.13016/m2jnxm-lrnv fatcat:3gxmto4jibcapd6qjrbwz45eny