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User Satisfaction Research in Information Systems: Historical Roots and Approaches
2016
Communications of the Association for Information Systems
User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field's inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user satisfaction research as it pertains to satisfaction studies in marketing research and how these studies have been used to inform the IS context. We also discuss how the study of user satisfaction
doi:10.17705/1cais.038127
fatcat:qgg2w2422ff5fe2zjj35weyj5e