We are the Change that we Seek

Dana Mckay, Stephann Makri, Marisela Gutierrez-Lopez, Andrew MacFarlane, Sondess Missaoui, Colin Porlezza, Glenda Cooper
2020 Proceedings of the 2020 Conference on Human Information Interaction and Retrieval  
This is the accepted version of the paper. This version of the publication may differ from the final published version. Permanent repository link: https://openaccess.city.ac.uk/id/eprint/23624/ Link to published version: http://dx. ABSTRACT There has been considerable hype about filter bubbles and echo chambers influencing the views of information consumers. The fear is that these technologies are undermining democracy by swaying opinion and creating an uninformed, polarised populace. The
more » ... ture in this space is mostly techno-centric, addressing the impact of technology. In contrast, our work is the first research in the information interaction field to examine changing viewpoints from a human-centric perspective. It provides a new understanding of view change and how we might support informed, autonomous view change behaviour. We interviewed 18 participants about a self-identified change of view, and the information touchpoints they engaged with along the way. In this paper we present the information types and sources that informed changes of viewpoint, and the ways in which our participants interacted with that information. We describe our findings in the context of the techno-centric literature and suggest principles for designing digital information environments that support user autonomy and reflection in viewpoint formation. CCS CONCEPTS • Information systems~Users and interactive retrieval • Humancentered computing~Empirical studies in HCI • Information systems~Retrieval tasks and goals KEYWORDS Change of view, information interaction, attitude change, search, information encountering, filter bubbles, echo chambers
doi:10.1145/3343413.3377975 dblp:conf/chiir/McKayMG0MPC20 fatcat:b2u4qar5zneflbqwotpg5wsk5a