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People Skills: Developing Soft Skills—A Change Management Perspective
This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This articledoi:10.1287/inte.2013.0703 fatcat:r6nmdg7ekjfglf76lpa4zeg4ae