People Skills: Developing Soft Skills—A Change Management Perspective

Robert E. Levasseur
2013 Interfaces  
This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article
more » ... ines the increasingly important set of personal abilities known as soft skills. The primary focus is on how modern change management principles and practices can facilitate the development of soft skills, such as self-awareness, communication, collaboration, and leadership.
doi:10.1287/inte.2013.0703 fatcat:r6nmdg7ekjfglf76lpa4zeg4ae